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Custom Designed Orders

HOW CAN I ORDER A CUSTOM DESIGNED HAT / HEADPIECE?
A custom designed hat or headpiece can be ordered by arranging an appointment in our Sydney salon to discuss ideas.  Alternatively, if you are unable to pop in for an appointment, ideas can be discussed and designed over the phone or email.  Having an image of your outfit and/or idea references are helpful.

Pieces from past collections may also be ordered (if materials are available) by sending us an email to suzy@suzyorourke.com.au with details of the piece.  Each piece is made by hand in our Sydney salon so we can make changes (i.e. colour) if available to suit you. Please note past 'one off' designs are unable to be created identical.

CAN I ORDER IF I LIVE INTERSTATE / OVERSEAS?
YES.  You can either order items via the online SHOP or order a custom designed piece that can be discussed and designed via phone or email suzy@suzyorourke.com.au

HOW LONG WILL MY ORDER TAKE?
Custom designed hats and headpieces usually require 2 - 3 appointments. Please allow 4 weeks from order to receipt of you hat/headpiece plus delivery time. 

HOW CAN I PAY FOR MY CUSTOM HAT / HEADPIECE?
A deposit of 50% is required upon order and balance of invoice including freight on completion of piece, before delivery.  Payment can be made by Credit Card or EFTPOS in salon or via phone, Direct Deposit or Cheque.

EXCHANGE / RETURNS
We do not accept returns or do refunds on custom designed hats and headpieces. Please email us at info@suzyorourke.com.au within 7 days of receipt of your hat if you need to discuss your hat/headpiece. Click here for more detailed information on our returns policy.

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