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FAQ

HOW DO  I ORDER A SUZY O'ROURKE HAT / HEADPIECE?
Pieces can be ordered via the online SHOP by completing the ‘Order’ form.  Pieces from Couture and Past Collections may also be ordered by sending us an email to suzy@suzyorourke.com.au with details of the piece.  Each piece is made by hand in our Sydney salon so we can make changes (i.e. colour) to suit you.

CAN I ORDER A CUSTOM DESIGNED HAT / HEADPIECE?
YES.  The best way to do this is by arranging an appointment in our Sydney salon to discuss ideas.  Alternatively, if you are unable to pop in for an appointment, ideas can be discussed and designed over the phone or email.  Having an image of your outfit and/or idea references are helpful.

CAN I ORDER IF I LIVE INTERSTATE / OVERSEAS?
YES.  You can either order via the online SHOP or order a custom piece that can be discussed and designed via phone or email.

HOW LONG WILL MY ORDER TAKE?
2  - 3 weeks plus delivery time. Delivery interstate is approx. 1-2  days, international delivery approx.  8 – 10 days to the address provided by the client. We are not responsible for items shipped to an incorrect address supplied by the client.

HOW CAN I PAY FOR MY HAT / HEADPIECE?
A deposit of 50% is required on order and balance of invoice including freight on completion of piece, before delivery.
Payment can be made by Credit Card or EFTPOS in salon or via phone, Direct Deposit or Cheque.

EXCHANGE / RETURNS
As all are hats and headpieces are handmade and/or custom designed to order we do not do accept returns or do refunds. Please contact us within 7 days of receipt of your hat if you need to discuss your hat / headpiece.

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