About / FAQ

SUZY O’ROURKE MILLINERY creates beautiful, luxurious and unique hats and headpieces, each one meticulously crafted by hand in her Sydney salon / studio.

In her pursuit of elegance and divine detail, Suzy blends her love of the sculptural and dramatic nature of the craft with luxurious materials that give her creations a distinctly unique feel.

Suzy launched her millinery label in 2003 and has since established a diverse and loyal clientele in Australia and around the world. Her creations have been worn by many celebrities including Natalie Imbruglia, racing ambassadors such as Kate Waterhouse and many Fashions on the Field winners.

She has enjoyed collaborations with Australia’s top fashion designers, stylists and photographers and was invited to exhibit two of her creations as part of the Stephen Jones ‘Anthology of Hats’ exhibition at the Queensland Art Gallery.

Suzy O’Rourke Millinery has featured in many publications including Vogue Australia, Harper’s Bazaar Australia and Singapore, Grazia, Karen, FashionTrend, Marie Claire, InStyle, Madison etc.  Her millinery is stocked in David Jones department stores and many boutiques throughout Australia.

A Suzy O'Rourke creation allows you to set yourself apart from others and express your true individual style... we invite you to dare to dream.

 

FAQ

HOW DO  I ORDER A SUZY O'ROURKE HAT / HEADPIECE?
Pieces can be ordered via the online SHOP by completing the ‘Order’ form.  Pieces from Couture and Past Collections may also be ordered by sending us an email to suzy@suzyorourke.com.au with details of the piece.  Each piece is made by hand in our Sydney salon so we can make changes (i.e. colour) to suit you.

CAN I ORDER A CUSTOM DESIGNED HAT / HEADPIECE?
YES.  The best way to do this is by arranging an appointment in our Sydney salon to discuss ideas.  Alternatively, if you are unable to pop in for an appointment, ideas can be discussed and designed over the phone or email.  Having an image of your outfit and/or idea references are helpful.

CAN I ORDER IF I LIVE INTERSTATE / OVERSEAS?
YES.  You can either order via the online SHOP or order a custom piece that can be discussed and designed via phone or email.

HOW LONG WILL MY ORDER TAKE?
2  - 3 weeks plus delivery time. Delivery interstate is approx. 1-2  days, international delivery approx.  8 – 10 days to the address provided by the client. We are not responsible for items shipped to an incorrect address supplied by the client.

HOW CAN I PAY FOR MY HAT / HEADPIECE?
A deposit of 30% is required on order and balance of invoice including freight on completion of piece, before delivery.
Payment can be made by Credit Card or EFTPOS in salon or via phone, Direct Deposit or Cheque.

EXCHANGE / RETURNS
As all are hats and headpieces are handmade and/or custom designed to order we do not do accept returns or do refunds. Please contact us within 7 days of receipt of your hat if you need to discuss your hat / headpiece.