SHIPPING
Suzy O’Rourke contracts 3rd party standard and White Glove Delivery services depending on product and delivery location.
Shipping and Handling Costs will be calculated at time of purchase.
All orders received are shipped within 7 working days after receipt of payment. Each artwork is packaged with the utmost care to eliminate damage. A confirmation email will be sent to confirm your item has been shipped, by which method and tracking details.
By Completing a purchase through Suzy O’Rourke, you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of pickup.
Items that are eligible for shipping will be insured and will be shipped as Signature Required upon Delivery, unless otherwise noted by the customer.
Important: All orders require a signature upon receipt so please have items shipped to a location you will be present (i.e. Business address) between 9am and 5pm.
Please note we are unable to ship to PO Boxes.
We take no responsibility for incorrect details entered once your order has been dispatched.
We are unable to redirect orders once items have been dispatched.
Items that are Returned to us due to lack of signature upon arrival or incorrect delivery addresses, will be re-charged a Shipping Fee in order to re-ship.
Please understand that delays in shipments are not the fault of Suzy O’Rourke. If you would like to ensure an item arrives by a certain date, we will assist with expedited delivery where possible. If you have not received your order within the days specified please contact us at suzy@suzyorourke.com.au
International:
International shipping is available to New Zealand, United States and United Kingdom orders. All items purchased for overseas delivery will have a delivery rate charged according to weight and size. Please allow 7 – 21 days for receipt of items depending on your location (please note items can take longer than 3 weeks if they are subject to Customs delays).
All rates are in Australian dollars.
Out Of Stock Items
If an item is temporarily out of stock, we will contact you via email within 2 business days and inform you of the expected delivery if the product is not already noted as ‘out of stock’ on the website.
ADDITIONAL TERMS + DAMAGED GOODS
Suzy O’Rourke is not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased. Suzy O’Rourke is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. Suzy O’Rourke is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping, or Local Third Party Delivery Providers.
Suzy O’Rourke will assist in coordinating shipping as a service to our clients but the Third Party Delivery Providers bear full responsibility for the items. By completing a purchase, the client is responsibility for any insurance deductibles related to filing an insurance claim.
If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.
We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. Suzy O’Rourke will file a formal claim with the Third Party Provider. Suzy O’Rourke is not responsible to provide refunds for goods damaged, lost or stolen by Third Party Providers.